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How does telehealth affect workers’ compensation claims?

On Behalf of | Oct 31, 2024 | Workers' Compensation |

Telehealth has become a key feature of healthcare in recent years, especially during and after the COVID-19 pandemic. It has also influenced workers’ compensation claims, changing how injured employees receive care and how their claims progress.

Easier access to medical care

Telehealth provides easier access to medical care for injured workers. Workers who live in rural areas or face transportation challenges can now have medical consultations without traveling. This convenience can lead to faster treatment, which can speed up recovery and help employees return to work sooner.

Improved communication with healthcare providers

Telehealth allows workers to communicate more frequently and efficiently with healthcare providers. Follow-up appointments can take place online, which makes it easier for workers to ask questions and receive advice. This can improve the overall quality of care, as workers feel more connected to their doctors and receive guidance that can help them recover more effectively.

Potential cost savings

Telehealth can reduce costs associated with workers’ compensation claims. There are fewer expenses related to transportation, and telehealth appointments can be more cost-effective than in-person visits. This reduction in costs can benefit both employers and insurance providers, potentially making workers’ compensation claims less financially burdensome.

Challenges in diagnosis and treatment

Telehealth also comes with challenges. Diagnosing certain injuries can be difficult without a physical examination. Some conditions require hands-on assessment, which telehealth cannot provide. This limitation can lead to delays in diagnosis or improper treatment, which may affect an employee’s recovery.

Telehealth is likely to remain a part of workers’ compensation claims. As technology advances, the ability to assess and treat injuries remotely may improve. Both employers and injured workers should stay informed about telehealth options and consider how these services can impact the claims process.